Melissa Wyatt, Author at FutureEnTech

9 Best Practices for Inbound Call Centers

Monitoring an array of services to enrich service management isn’t easy. Call center companies struggle to ensure excellent customer support

High agent turnover rates have always been an issue for business process outsourcing companies. According to the Quality Assurance and

Call centre outsourcing is not new to the business industry. Outsourcing has prevailed for ages and companies opt for call

With the changing time, customers’ are slowly becoming demanding. With the fact that today’s market is highly competitive, businesses need

Incoming and outgoing calls are highly significant for any business, as they carry the potential leads and customers of an

Taking care of the call centre services is not as easy as it seems. Since the call centres handle different

The COVID-19 pandemic has resulted in a huge decline in the world’s economy wherein thousands of companies are shut due