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Author: Melissa Wyatt

inbound-call-centre
Business 

9 Best Practices for Inbound Call Centers

January 21, 2021January 21, 2021 Melissa Wyatt 437 Views 0 Comments inbound call center services, inbound call centers

Monitoring an array of services to enrich service management isn’t easy. Call center companies struggle to ensure excellent customer support

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BPO
Business 

9 Employee Engagement Tips to Avoid Attrition in BPO Company

January 12, 2021January 12, 2021 Melissa Wyatt 428 Views 0 Comments BPO company, bpo outsourcing

High agent turnover rates have always been an issue for business process outsourcing companies. According to the Quality Assurance and

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call centre
Business Technology 

Why AI Over Traditional Outsourced Call Centre Services?

December 9, 2020December 9, 2020 Melissa Wyatt 537 Views 0 Comments call centre in india, indian call centre, outsourced call centre

Call centre outsourcing is not new to the business industry. Outsourcing has prevailed for ages and companies opt for call

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call-center-company
Business 

Reasons Start-Ups Need Call Center Companies

September 24, 2020October 2, 2020 Melissa Wyatt 680 Views 0 Comments BPO company, call center companies, call center company

With the changing time, customers’ are slowly becoming demanding. With the fact that today’s market is highly competitive, businesses need

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Cloud CDN
Technology 

What is a CDN: A Guide for Beginners

September 7, 2020October 2, 2020 Melissa Wyatt 740 Views 0 Comments cloud CDN hosting, cloud CDN service

Each one of us interacts with content delivery networks (CDNs) on a regular basis while reading news on a portal,

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call centre
Business 

Inbound Call Centre Myths to Debunk!

August 28, 2020October 2, 2020 Melissa Wyatt 789 Views 0 Comments inbound call center services, inbound call centre

Incoming and outgoing calls are highly significant for any business, as they carry the potential leads and customers of an

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Call centre manager
Business 

Ethics Every Call Centre Manager Should Encourage!

July 10, 2020October 3, 2020 Melissa Wyatt 1052 Views 0 Comments call centre services, inbound call centre services, outsourced call centre

Taking care of the call centre services is not as easy as it seems. Since the call centres handle different

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effect-of-covid-19
Business 

The COVID-19 Effect on E-Commerce Businesses!

June 15, 2020October 3, 2020 Melissa Wyatt 1068 Views 0 Comments call centre outsourcing, call centre services, COVID-19, effect of Coronavirus

The COVID-19 pandemic has resulted in a huge decline in the world’s economy wherein thousands of companies are shut due

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