9 Best Practices for Inbound Call Centers
Monitoring an array of services to enrich service management isn’t easy. Call center companies struggle to ensure excellent customer support
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Author: Melissa Wyatt
9 Employee Engagement Tips to Avoid Attrition in BPO Company
High agent turnover rates have always been an issue for business process outsourcing companies. According to the Quality Assurance and
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Why AI Over Traditional Outsourced Call Centre Services?
Call centre outsourcing is not new to the business industry. Outsourcing has prevailed for ages and companies opt for call
Read more Reasons Start-Ups Need Call Center Companies
With the changing time, customers’ are slowly becoming demanding. With the fact that today’s market is highly competitive, businesses need
Read more What is a CDN: A Guide for Beginners
Each one of us interacts with content delivery networks (CDNs) on a regular basis while reading news on a portal,
Read more Inbound Call Centre Myths to Debunk!
Incoming and outgoing calls are highly significant for any business, as they carry the potential leads and customers of an
Read more Ethics Every Call Centre Manager Should Encourage!
Taking care of the call centre services is not as easy as it seems. Since the call centres handle different
Read more The COVID-19 Effect on E-Commerce Businesses!
The COVID-19 pandemic has resulted in a huge decline in the world’s economy wherein thousands of companies are shut due
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